Preparedness Warehouse reserves the right to update the rules when necessary, and the updated version will be published on www.preparednesswarehouse.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Preparedness Warehouse immediately. All customers are deemed to accept the rules if they are using the services provided by Preparedness Warehouse. Preparedness Warehouse's policy shall prevail in case of conflict with supplier's policy.
For after-sales issues, customers should file a return & refund request within 20 days of the delivery date. If the period of Return & Refund request filed exceeds the 20 days, Preparedness Warehouse reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the customer has the right to apply to cancel the order by clicking the "request refund" button in Preparedness Warehouse buyer center, or by contacting Preparedness Warehouse customer service to cancel the order within 3 business days of placing the order. Please note a restocking fee may apply if our supplier does not accept cancellations.
If customers receive goods damaged or broken, they may apply for a refund. The customer must submit the after-sales request and provide compelling evidence to Preparedness Warehouse that a refund is warranted within 3 business days of receiving the product. If accepted, Preparedness Warehouse has the responsibility to offer the customer a prepaid return label to return damaged/broken goods. Preparedness Warehouse will refund the customer when the return shows as in transit on the logistic website with Preparedness Warehouse's provided prepaid return label. If the customer cannot provide compelling evidence within the after-sales period as indicated, Preparedness Warehouse has the right to reject the return and refund request. Whether the evidence is compelling or not will ultimately be determined by Preparedness Warehouse.
If our supplier cannot fulfill the customer's order within the order processing time indicated on Preparedness Warehouse's product page, under the condition, but not limited to no stock or other conditions, Preparedness Warehouse has the right to cancel and refund the order.
Under Various Circumstances:
The customer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
| Return & Refund Type | Preparedness Warehouse Rules | ||
| For Unshipped Orders | The Return & Refund request is made after the stated processing time. | Preparedness Warehouse will refund the order. | |
| The Return & Refund request is made within the stated processing time. | If the refund request is made within 3 business days of the initial order, Preparedness Warehouse will refund the order If the refund request is made more than 3 business days after the initial order but within the stated processing time, Preparedness Warehouse will refund the order but it will be subject to a cancellation fee. | ||
| For Shipped Orders | The Return & Refund request is made after the order has shipped. | Any refund request made within the stated period but lacking compelling evidence, will be subject to a restocking fee. Customers must request refund and submit compelling evidence to Preparedness Warehouse that a refund is warranted within 3 business days of receiving product. Preparedness Warehouse has 5 business days to process (accept or reject) the request after the customer submits it. | |
If the package is sent back to the supplier during transit for any reason, and the customer applies for a refund, Preparedness Warehouse will refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, Preparedness Warehouse will begin redelivery within 5 business days of the request date. A redelivery fee may apply.
If the package/goods are destroyed in transit, and customer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, Preparedness Warehouse will refund the order within 3 business days of customer's refund request, or redelivery within 5 business days of the request.
If the customer puts wrong receipt information on an order, the customer should contact Preparedness Warehouse via "Contact Us" to request Preparedness Warehouse to update the order with the correct receipt information. If redelivery is warranted, a redelivery fee may be charged.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order cannot be corrected or returned, the customer will bear the losses.
If the customer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), customer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the customer files a request, Preparedness Warehouse will check the proof and give a response within 3 business days.
If the proof checked by Preparedness Warehouse is not showing the problem clearly, the proof is invalid, and Preparedness Warehouse has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by Preparedness Warehouse, the proof checking time shall be no more than 3 business days, and if the goods need to be returned to get a refund, Preparedness Warehouse will provide the customer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number customer uploaded within 3 business days. If the goods needn't be returned, Preparedness Warehouse should refund the order within 3 business days of the refund request.
If proof is valid, and customer requests redelivery, Preparedness Warehouse will schedule redelivery within 5 business days of proof approval. Please note Preparedness Warehouse has the right to refund order if the redelivery products have no stocks, or customers are able to reorder products when the products are restocked.
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, customers shall contact us through the Contact Us page to solve any goods or logistics issue.
Preparedness Warehouse will try its best to assist customers in these special circumstances in a timely manner. After notifying Preparedness Warehouse, Customers should expect a decision from Preparedness on these types of issues in a timely manner.
